• Published on: Jun 20, 2020
  • 4 minute read
  • By: Dr Rajan Choudhary

Artificial Intelligence In Healthcare

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Artificial intelligence. This phrase means different things to different people. To some, it conjures ideas of robots having the same intelligence and creativity as humans, able to do any tasks we instruct them, except better than us. To others it is a new and exciting tool, one that could revolutionise the way we work, but also the way labour is distributed in society. And for developers? They dread being asked to make an artificial intelligence system by people who have only heard buzzwords such as “machine learning” and “deep neural network” in headlines and blogs.

In this blog we will look at the basics of AI terminology, so we can understand what these terms really mean, and whether they will have an impact on healthcare.

WHAT IS ARTIFICIAL INTELLIGENCE?

Even this question is difficult to answer, as it enters the realms of philosophy and discussion over the meaning of intelligence. What makes a person intelligent? Is it their retained knowledge? Because a computer can store the entirety of known human knowledge on a disc. Is it understanding and following instructions? Or is it creativity, a skill even the average person may struggle with at times. We know one thing for sure, distilling a person’s intelligence down to a single IQ number is disingenuous and doesn’t represent true intelligence.

Similarly people define AI in different ways. A broad definition looks at the ability for a computer or programme to be able to respond autonomously to commands, to the changing environment around them, recognise audio or visual cues, process the information without strict defined rules and spit out a desired function.

The key features appear to be autonomy: the ability to function independent of a human controller or guide, and adaptability: the ability to work beyond strict rules and criteria, and function in situations or with inputs beyond their original programming.

In medicine, a “dumb” system could work with physical values, for instance blood results, compare them to a “normal range” and determine if results are abnormal (e.g if the patient has anaemia).

A smart “AI” would be able to look at a CT scan, notice subtle changes in the images, compare it against what a normal scan should look like, and identify the pathology. This is very difficult because normal scans can differ noticeably between patients, (for instance due to anatomical differences between people), and disease findings can be even more varied, unusual, abnormal. Human brains have incredibly complex pattern recognition systems – over a third of the human brain is dedicated to just visual processing. Imagine trying to re-create that in code.

At first people tried to emulate this with fixed programming. For instance, to teach a programme to recognise a bicycle, you would need to teach it to first exclude anything that is not a vehicle, then exclude anything that does not have wheels, has more than 2 wheels, has a frame connecting the two wheels, has a chain connecting the pedals and the rear wheels……and so on. All of this for a bike. Now imagine trying to code it to recognise subtle changes to cells under a microscope, to recognise cancer cells, to recognise an abnormal mass on a scan. Clearly this solution is very clunky, and simply not feasible.

MACHINE LEARNING

Modern AI systems have moved towards “machine learning”. This is a statistical technique that fits learnt models to inputted data, and “learns” by training models with known data sets. Instead of a person defining what a bicycle is, the model is flooded with thousands of pictures of bikes, and the programme forms its own rules to identify a bike. If this model is then shown a picture of a bike it will show the statistical likelihood of the picture being a bike. The system could be expanded by  further training the model with pictures of motorbikes, scooters and other two wheeled forms of transport. Now if given a picture, the model can determine what type of two wheel transport it has been shown.

The healthcare application can be simple – lets look at a radiology example.  Teach an AI model what normal lungs look like, then show it images of various pathologies such as pneumonia, fibrosis or even lung cancer. If fed enough images and variations of a type of disease, the AI’s statistical analysis might even find associations and patterns to identify a disease that a human radiologist would be unable to find.

NEURAL NETWORKS

A more complex form of machine learning is the neural network. Its name suggests it is analogous to the neurons in a human brain, though this analogy does not stretch much further. Neural networks split the image into various different components, analyse these components to see if it has variables and features before spitting out a decision.

The most complex forms of machine learning involve deep learning. These models utilise thousands of hidden features and has several layers of decision making and analysis before a decision is made. As computing power increases, the ability to create ever more complex models that can look at more complex 3 dimensional images full of dense information. These deep learning models have been able to identify cancer diagnoses in CT and MRI scans, diagnoses that have been missed by even the most expert consultants. They can also identify structures and patterns the human eyes cannot, and may end up being better at diagnoses than a highly trained specialist. Of course such diagnoses would still have to be checked by a doctor, as due to the medico-legal implications that could occur from incorrect diagnoses created by a computer utilising models even their programmers cannot understand.

NATURAL LANGUAGE PROCESSING

But the application of AI is not limited to identifying images and scans. One of the greatest hurdles a computer faces is trying to understand human speech. Dictation from speech to text is easy, but understanding the meaning of what was said, and trying to use that to create instructions or datasets, that’s hard. This is why the iPhone’s Siri or Google Assistant on Android phones seem so limited. They can only recognise certain set instructions such as “What is the weather” or “Set an alarm for…”. More complicated instructions or requests usually results in an error.

People don’t speak in simple sentences. If asked about their symptoms, every patient will use different sentence structures, adjectives, prioritise different symptoms depending on how it affects them, and create a narrative rather than a list of symptoms. Similarly when writing in patients notes, doctors will also use complex sentences, short-hands, structure their notes differently. Feeding this information to Siri would not output a clear diagnosis, but rather give the poor digital assistant a migraine.

Deep learning is being used to analyse natural speech to pick out the important information that will lead to a diagnosis, similar to how a medical student is trained when taking a history. If deployed successfully this would be invaluable in triaging patients based off the severity of their symptoms, and assigning them to the right specialists. 

It would also have huge implications for research. Identifying data is very labour and time intensive, and the costs of trawling through patient notes can significantly limit the feasibility of research studies. A deep learning AI system could read through the notes, identify all the important symptoms, how a patient is improving on a day to day basis and other subtle parameters, and do so without human supervision through thousands of cases without boredom or fatigue. The wealth of information available could significantly improve the quality of research performed.

Artificial Intelligence and the various buzzwords can be difficult to break down and digest. And certainly this blog will not answer all of your questions, and may leave you with more questions than you started with. But understanding the basics of AI will help in appreciating the effort that goes into creating these systems, and also acknowledge the hurdles that limit AI from becoming prevalent across healthcare.

At least for now. Progress in this field is constant. By next year the AI landscape may be very different.

Dr Rajan Choudhary

HEAD OF PRODUCTS, SECOND MEDIC INC UK

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Kindness Week encourages

Kindness Week – Recognize Employees Going the Extra Mile

In today’s fast-paced corporate world, deadlines, targets and performance metrics often dominate workplace conversations. However, one powerful factor that consistently drives employee satisfaction and productivity is kindness.

Kindness Week is a meaningful initiative designed to celebrate employees who go beyond their defined roles, support their colleagues and contribute positively to workplace culture. Recognizing those who consistently go the extra mile not only boosts morale but also strengthens organizational values.

 

Why Kindness Matters in the Workplace

Kindness in professional settings includes:

  • Offering help without being asked
     

  • Supporting team members during stressful periods
     

  • Maintaining respectful communication
     

  • Appreciating others’ contributions
     

  • Showing empathy during challenges
     

These small actions significantly influence employee wellbeing and workplace harmony.

Research in organizational psychology indicates that workplaces with higher levels of appreciation and positive reinforcement experience:

  • Better employee engagement
     

  • Lower stress levels
     

  • Higher productivity
     

  • Improved retention rates
     

 

The Purpose of Kindness Week

Kindness Week serves multiple objectives:

1. Encourage Positive Behavior

By highlighting positive actions, organizations reinforce desirable behaviors.

2. Promote Appreciation

Employees feel valued when their efforts are acknowledged publicly.

3. Strengthen Team Bonds

Recognition fosters collaboration and trust.

4. Improve Workplace Morale

Celebrating contributions creates a supportive environment.

 

Benefits of Recognizing Employees Who Go the Extra Mile

Boosted Motivation

When employees know their efforts are noticed, they are more motivated to maintain high performance.

Increased Engagement

Recognition creates emotional connection with the organization.

Better Mental Wellbeing

Feeling appreciated reduces stress and burnout.

Enhanced Organizational Reputation

A positive work culture attracts talent and strengthens employer branding.

 

How to Celebrate Kindness Week

1. Employee Appreciation Awards

Create categories such as:

  • Kindness Champion
     

  • Team Support Star
     

  • Helping Hand Award
     

  • Positive Attitude Leader
     

Keep criteria transparent and inclusive.

 

2. Gratitude Wall

Encourage employees to post thank-you notes recognizing colleagues’ contributions.

This creates visible appreciation within the organization.

 

3. Leadership Acknowledgment

Managers and senior leaders can personally recognize employees during team meetings.

Direct appreciation from leadership increases impact.

 

4. Team Lunch or Wellness Event

Organize:

  • Welcome lunches
     

  • Healthy snack days
     

  • Mindfulness sessions
     

  • Team-building activities
     

Combining kindness with wellness initiatives reinforces healthy workplace culture.

 

5. Random Acts of Kindness Challenge

Encourage employees to perform small acts such as:

  • Mentoring a junior colleague
     

  • Helping with workload
     

  • Writing appreciation emails
     

  • Sharing learning resources
     

Recognize participation at week’s end.

 

Kindness and Employee Retention

Studies consistently show that employees who feel recognized are more likely to remain loyal to their organizations.

Recognition contributes to:

  • Reduced turnover
     

  • Improved job satisfaction
     

  • Stronger commitment
     

  • Positive organizational citizenship behavior
     

Kindness Week may seem simple, but its long-term cultural impact can be significant.

 

Promoting Inclusivity During Kindness Week

Ensure recognition initiatives:

  • Avoid favoritism
     

  • Include all departments
     

  • Value non-managerial roles equally
     

  • Recognize behind-the-scenes contributions
     

Inclusivity strengthens fairness and trust.

 

Measuring the Impact

Organizations can assess the success of Kindness Week by tracking:

  • Employee feedback surveys
     

  • Participation rates
     

  • Team engagement metrics
     

  • Retention trends
     

Continuous appreciation initiatives beyond one week create sustainable results.

 

Building a Culture Beyond One Week

Kindness should not be limited to a single event. Companies can maintain momentum by:

  • Monthly recognition programs
     

  • Peer-to-peer appreciation platforms
     

  • Wellness check-ins
     

  • Leadership mentoring initiatives
     

Embedding appreciation into daily operations ensures lasting cultural transformation.

 

The Indian Corporate Context

In India’s rapidly growing corporate landscape, workplace stress and competition are increasing. Initiatives like Kindness Week support mental wellbeing, collaboration and emotional resilience.

Organizations prioritizing empathy and recognition often witness stronger teamwork and healthier work environments.

 

Conclusion

Kindness Week is more than a celebration — it is a strategic initiative to recognize employees who go the extra mile and foster a culture of appreciation. By encouraging empathy, gratitude and recognition, organizations create an environment where employees feel valued and motivated.

Simple acts of appreciation can lead to stronger teams, improved morale and long-term success. Recognizing kindness today builds a more collaborative and positive workplace for tomorrow.

 

References

  • Society for Human Resource Management – Employee Recognition Studies
  • Indian Journal of Occupational Health – Workplace Wellbeing Research
  • Harvard Business Review – Impact of Appreciation on Productivity
  • World Health Organization – Healthy Workplace Framework
  • National Institute of Mental Health – Workplace Mental Health Insights

See all

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