FAQs and Help

We offer a number of services at SecondMedic. We have doctors across a wide range of specialties, and so you can ask about nearly any condition you may have or are worried about. This includes common issues such as arthritis, diabetes, high blood pressure, and more complex issues such as concerns about cancer.

  1. Online Consultation: Access medical advice and treatment from the comfort of your home through virtual consultations with healthcare professionals.
  2. Second Opinion: Seek additional medical advice and expertise to confirm or explore alternative treatment options.
  3. E-pharmacy: Order prescription medications and healthcare products online for convenient home delivery.
  4. Lab Tests At Home: Schedule and receive essential medical tests in the comfort of your own home.
  5. Wide range of Homecare Services, including Apollo Homecare, Remote Health Monitoring, Home Health Network, and Eldercare, to provide comprehensive healthcare support in your home environment.
  6. Ask a Doctor: Get your health queries answered by qualified physicians through digital platforms.
  7. SecondMedic App: Utilize a specialized app for obtaining second opinions and expert medical advice.
  8. AI tools: Harness artificial intelligence tools to enhance healthcare services and diagnostics.
  9. Health plans: Choose from a variety of health insurance plans to ensure comprehensive coverage for your medical needs.

Secondmedic has implemented robust data security measures, including achieving ISO 27001 certification, which signifies our commitment to data security and privacy protection.

Certainly, Secondmedic places a strong emphasis on ensuring the authenticity of doctors who join our platform. To achieve this, we implement a comprehensive verification process that includes the use of system-generated OTPs (One-Time Passwords) as well as outbound call verification. This dual-layered approach helps to verify the credentials and identity of the doctors, reinforcing the trust and security of our platform for all users.

SecondMedic is proud to have established partnerships with an extensive network of healthcare providers. With over 500 hospitals across India and more than 4,000 clinics in our network, we assure you of a wide range of healthcare options and accessibility to quality services. Your health and well-being are our top priority, and our extensive partnerships reflect our commitment to ensuring you have access to the best care available.

The SecondMedic network boasts an impressive community of over 2,000 dedicated doctors, all committed to providing top-notch healthcare and expert medical advice. With such a diverse and extensive pool of medical professionals, you can rest assured that you have access to a wealth of medical expertise for your healthcare needs. Your health is in good hands with our extensive network of doctors.

  1. Go to Secondmedic.com and click on “Consult Now”
  2. Pick the doctor you wish to consult. You can filter by the speciality that is right for your condition. If you are not sure which doctor is right for you, you can ask our triage team.
  3. Log into your account with your mobile number and an OTP code sent to your phone.
  4. Book an appointment date and time, and send the question you want to ask

For the best scheduling options and to get the time you want, it's good to book your appointment 2 to 3 days ahead. This helps us make sure you have a convenient and smooth healthcare experience.

Yes, you can change the date or time of your appointment or even cancel it if necessary. We've made it simple and convenient for you to adjust your healthcare plans to suit your needs.

At SecondMedic, our mission is to provide healthcare to all, making it easily accessible. If you've made an advance payment and can't make it to your appointment, don't worry. You have the flexibility to reschedule your consultation at your convenience, ensuring you receive the care you need without any hassle.

All of your consultations are private and confidential. We will not discuss it with your family and friends without your consent. If a second opinion from another SecondMedic Doctor may benefit your clinical query we may discuss the case with them, but again the case will be private and confidential between the two medical professionals. These are the same high standards doctors hold themselves to every day in their professional lives.

While it is beneficial to have internet connectivity for booking an appointment for an online consultation with the doctor, in cases of internet connectivity issues, you have the option to choose a telephonic consultation as an alternative.

Getting your medicines is hassle-free with us. Simply visit our pharmacy page, place your order online, and we'll deliver your medications right to your doorstep. It's a convenient and easy way to access the medicines you need, ensuring your healthcare is effortless and accessible.

Your prescription should have a Doctor Name, Signature, Stamp & registration number on it. The prescription should not be older than 2-3 days from the date you are ordering.

No, there's no need to provide the original prescription upon delivery. We prioritize your convenience and make the process as straightforward as possible. Just place your order, and we'll deliver your medications hassle-free.

You can check in ‘My Order Section’ or can call on our ‘Customer Care’.

Our return policy allows you to request a product return within a week, and you can reach out to us for assistance through email or telephone. Certain products can’t be returned.

  1. Go to Secondmedic.com and click on “Lab Test”
  2. Pick the Test you wish to have. It is suggested to read details of the test you wish to have. Number and type of tests are mentioned in the details. You will also get the information of precautions needed to take for the test.
  3. Click to Add To Cart.
  4. Fill out the required details. You will receive an Opt which you need to be filled in the details section
  5. Click on Book Now! You will receive a confirmation message on your registered mobile no.
  6. Book an appointment date and time, and send the question you want to ask

Since every checkup is different hence it is suggested to read the details of the health checkup you opt for. In the details section, you will get to know what precaution you are required to take for that particular checkup.

You will receive your Health Checkup reports within 24 - 48 hrs.

Certainly, you have the flexibility to cancel your booking at any time. Your refund will be processed automatically and should appear in your account within 24 to 36 hours.

Sample collection at your home is available specifically for fasting profiles from 6:00 am to 10:30 am. This time frame ensures your convenience and accuracy in the testing process.

Yes, we highly value our returning customers, and as a token of our appreciation, we offer exclusive special offers tailored just for you. It's our way of saying thank you for choosing us again for your healthcare needs.

Absolutely, our deputed phlebotomists are highly qualified and trained professionals, ensuring accurate and safe sample collection for your peace of mind. Your health and safety are our top priorities.

To register a complaint, simply reach out to us on WhatsApp at 9431171784. We're here to address your concerns and ensure you have a smooth and satisfactory experience with us.

Yes, you have the option to download PDF copies of your reports online for your convenience.

You'll receive a payment receipt online immediately after completing your booking. It's a quick and seamless process to ensure you have proof of your payment for your records.

Yes, you can conveniently book your tests and profiles online with ease. We've streamlined the process to make it accessible and hassle-free for your convenience.

The reports will be delivered to you electronically via email. If you opt for a physical copy, please note that it will incur an additional charge and will be sent to your provided address.

No, having a doctor's prescription is not mandatory to access our testing services. We offer convenient and accessible testing options to cater to your healthcare needs without the need for a prescription.

The timing for sample collection depends on the specific test you choose. For a fasting profile, it's recommended to have a fasting period of 10-12 hours before the sample collection. We'll ensure the timing aligns with your chosen tests for accurate results.