Terms Of Use

User Agreement

Effective Date: August 28, 2019

Last Revision: January 4, 2020

This Agreement ("Agreement") and the policies referred to herein contain the terms and conditions that apply to your use of the Internet Web Site and services located at https://www.secondmedic.com ("Web Site") and all affiliated web sites owned, operated, licensed or controlled by Secondopine Solutions Pvt. Limited ("Company").


Your access  or use of the Web Site creates a binding and enforceable legal agreement between you, the Web Site user, and Company and signifies your understanding, acceptance and consent to be bound by the terms and conditions contained in this Agreement.


NOTE:  SecondMedic.com is not intended to be accessed or used for a medical emergency. If this is an emergency, please call the local emergency number for medical assistance immediately.

NOTE: The expression ‘you’ and its grammatical variations refer to the individual who is accessing this Web Site. If you are not the patient for whom the Services (including medical second opinion) is being sought, then by accessing this Web Site, you assume full responsibility to communicate the terms and conditions under which this Web Site and the Services on the Web Site are being made available to the patient. Prior to accessing the Web Site, you must ensure that you have been lawfully authorized to share the patient’s personal information, medical records and health information with Secondopine Solutions Pvt. Limited for the purposes envisaged in this Agreement and the Privacy Policy and obtain the services contained herein for the patient.


Everything we offer on the Web Site is referred to in this Agreement collectively as the "Services." Some information available on the Web Site is viewable without registering with us, but to avail benefit of most Services, you must register as a member and authorize the use and disclosure of your personal and health information for purposes of allowing us to provide the Services and as otherwise disclosed in our Privacy Policy.


The Services are being made available to you on the following assumptions:

  1. That the patient for whom medical second opinion is being sought is an Indian citizen who is alive and is presently residing in India;
  2. That the patient is already under the care of a local qualified and specialized medical practitioner (“Treating Physician”).
  3. That the patient seeks a second opinion on the medical response (diagnosis, prognosis, treatment etc) that has been offered to him / her strictly in good faith and  that such opinion shall not be used against any person in any manner.
  4. That the patient is willing and is in a position to visit the qualified medical practitioner (“Specialist”) to seek medical consultation, but owing to be distance and cost involved, the patient would first like to understand what kind of medical response would be offered to the patient by the Specialist. This is the sole premise of the patient to use the Web Site and of the Specialist to offer his/her medical second opinion to the patient.
  5. That the medical second opinion provided on the Web Site is based on the information that you make available to Specialist and is subject to be improved upon or modified in the event of an in-person examination and/or further tests carried out by such Specialist or any other qualified medical practitioner.
  6. That you are aware that the Specialist with whom you interact on the Web Site is qualified and licensed to provide medical second opinion in the geographical area where the medical practitioner resides, that he may or may not be located in India, and that if there was ever a question on the precise location where the medical second opinion was provided, it would always be the area where the medical practitioner resides and not the area where you reside or have business.
  7. That the medical second opinion is intended as a guide for the Treating Physician and that you (or if you are not the patient, the patient) will not draw any conclusion or inference from the medical second opinion received on the Web Site.
  8. That by providing the medical opinion, neither the Company nor the concerned Specialist agrees to assume charge of your care”
  9. That, under no circumstances, a prescription for medicines shall be issued to you.

If you or the patient you are representing do not/does not agree with any of the above statements either wholly or partly, you must not use the Services or access the Web Site.


Since the Company provides medical second opinion services over the internet, there are certain inherent limitations to the Services on offer. These limitations include, but may not be restricted to:

  • In some cases, the Specialist may feel that the information provided is too inadequate to provide a good quality second opinion and may ask for further information to be made available.
  • Occasional delays are possible due to the complexity of the case or technical issues.
  • Despite all precautions to ensure cyber security, an occasional  breach of confidentiality of data  is possible.
  • In rare  cases, a lack of access to complete medical records may result in adverse drug interactions, allergic reactions or other judgment errors.


The Company takes seriously the privacy of your medical records, health information and personal information. Accordingly, we have taken all reasonable precautions necessary to protect your privacy in accordance with all applicable laws.

By using and/or registering on the Website, you authorize the Company and their respective  medical practitioners, employees, contractors, business associates and/or agents to access, review, research, analyze, discuss and copy your medical and personal information as may be necessary to provide the medical second opinion you request. The use of information that identifies you will not exceed this stated purpose, unless and until you authorize and direct such additional disclosure(s).

For more information on how we handle your medical records, health information and personal information, please visit our Privacy Policy.


You acknowledge and agree that although some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, "Information") that is provided to you on the Web Site (including Information provided in direct response to your questions or requests) may be provided by individuals in the medical profession, the provision of such Information does not create a medical professional - patient relationship since the opinion is provided to assist you and/or your Treating Physician in making the right choices in terms of medical care.


You acknowledge and agree that any Information, including a medical second opinion, received on the Web Site as a part of the Service does not constitute final diagnosis, medical advice, treatment, medical care. Furthermore, you understand and agree that your treating physician(s) will remain at all times solely responsible for your diagnosis, care, treatment and evaluation of the second opinion received.  You must share the medical second opinion with your Treating Physician and allow him / her to process it and take appropriate medical course of action. Your primary professional relationship remains with your Treating Physician.


You acknowledge that you or any authorized individual acting on your behalf and who is requesting a medical second opinion is responsible for all fees charged by the Company for the Services. You understand that you (or any one else authorized by you) must pay these fees in advance, and that it is your responsibility to pursue any third-party insurance reimbursement at your own expense, if any.


The Company believes in the quality of its Services and incurs substantial costs to make the Services available to you. Therefore, the Company does not offer part or full refund against its Services under any circumstance.

If you are not satisfied with the medical second opinion provided to you, you may write about your grievance along with detailed reasons for your non-satisfaction to [email protected] We assure you that your grievance will be processed objectively and, where appropriate, a revised medical second opinion will be issued to you.

You have been informed in the Privacy Policy that you have the option to withdraw consent for use of your personal information, medical records and health information at any time. However, if you withdraw your consent after the advance payment is made, the advance will not be returned. 


You further release and hold harmless the Company and its/their respective physicians, employees, contractors, business associates and/or agents for any harm, claim, injury or damages of any kind including, but not limited to, compensatory, direct, indirect or consequential damage, directly or indirectly, as result of any and all uses of the Services hereunder and any review, interpretation or analysis or and/or reliance on any and all Information, including medical second opinion .


Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips and written and other materials that are part of Company or Company's Web Site(s) are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Company. No material from Company's Web Site(s) or any other Company web site may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way, except with express written consent of Company.


The Company hereby grants you a limited license to access and make personal use of www.secondmedic.com and not to download or modify it, or any portion of it. This license does not include any resale or commercial use of www.secondmedic.com or its contents; any collection and use of any advertisements, descriptions or prices; any derivative use of www.secondmedic.com or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar automated data gathering and extraction tools. You may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of Company or our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Company’s name or trademarks without the express written consent of Company. Any unauthorized use terminates the permission or license granted by Company. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Company so long as the link does not portray Company, its affiliates, or their products or services in a false, misleading, derogatory or otherwise offensive manner. You may not use any Company logo or other proprietary graphic or trademark as part of the link without express written permission.

To the extent that Company’s site contains links to outside services and resources, Company does not control the availability and content of those outside services and resources. Any concerns regarding any such service or resource, or any link thereto, should be directed to the particular service or resource.


In addition to any and all remedies at law or in equity, any intentional violation of this Agreement shall give Company the right to immediately suspend or cancel its services to, and business relationship with, you without notice.


The Company may, at its sole discretion, and with or without notice, change, alter, modify or delete any of its policies, procedures, website content, fees and/or notices. You hereby agree that the Company shall not incur any liability from you in case it exercises its rights under this clause.


We make the Web Site available as a service to consumers and health care professionals for the purposes of providing an informative and educational resource. We may, but have no obligation to, have nonuser-posted information reviewed by the Site's editorial personnel.

It is important to note, however, that the timeliness and accuracy of any or all of the Information is not guaranteed. Neither the authors, the editorial personnel, nor any other party who has been involved in the preparation or publication of this work can assure you that the Information contained herein is in every respect accurate or complete, and they are not responsible for any errors or omissions or for the results obtained from the use of such information.

You are encouraged to independently confirm the Information contained herein with other sources and to seek the advice of a qualified physician.


The procedures, products, services and devices discussed and/or advertised within the Web Site are not applicable to all individuals, patients or all clinical situations. We make no claims as to the effectiveness of any such procedures, products, services and devices. Any products and/or services represented on the Web Site by advertisers, sponsors, and other Web Site participants, either paid or unpaid, are presented for your awareness and do not necessarily imply appropriateness for any particular individual or prediction of effectiveness, outcome or success.


As part of the registration process, you will provide an e-mail address and create a password. These are your credentials for accessing the Services that are only available to members ("Credentials"). You should keep your Credentials private and not share them with anyone else. The Company shall not be liable for unauthorized activity emanating through your account.


Even though  some of the Services may be provided free of charge, the prescribed charges for any medical second opinion services rendered by collaborating Specialists profiled on the Web Site will apply if you use medical second opinion services and its payment will be entirely your responsibility.

You are responsible for all use of the Web Site and for all use of your Credentials, including use by others authorized by you.  You may use the Site and the Services for lawful, non-commercial purposes only. You may not use the Site in any manner that could damage, disable, overburden, or impair our servers or networks, or interfere with any other party's use and enjoyment of the Web Site or the Services. You may not attempt to gain unauthorized access to any of the Services, user accounts, or computer systems or networks, through hacking, password mining or any other means. Without limiting any of the foregoing, you agree that you shall not (and you agree not to allow any third party to):

  • copy, modify, adapt, translate, or reverse engineer any portion of the Site, its content or materials and/or the Services;
  • remove any copyright, trademark or other proprietary rights notices contained in or on the Site and/or the Services or in or on any content or other material obtained via the Site and/or the Services;
  • use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve or index any portion of the Web Site and/or the Services;
  • access, retrieve or index any portion of the Web Site and/or the Services for purposes of constructing or populating a searchable database of reviews related to the health care industry or medical physicians;
  • reformat or frame any portion of the web pages that are part of the Web Site and/or the Services;
  • fraudulently misuse the Services by scheduling an appointment with a Specialist which you have no intention of keeping;
  • create user accounts by automated means or under false or fraudulent pretenses; or
  • collect or store personal data about other users in connection with the prohibited activities described in this paragraph.

In addition to our rights in these Terms of Use, we may take any legal action and implement any technical remedies to prevent the violation of this provision and to enforce these Terms of Use.


We may change the terms of this Agreement at any time, as we reasonably deem appropriate. Upon any change, we will post the amended agreement on the Web Site with notice of the changes. Your continued use of the Web Site and/or the Services following such notification shall constitute your affirmative acknowledgement of the Agreement, the modification and agreement to abide and be bound by the  Agreement, as amended. If at any time you choose not to accept this Agreement, including following receipt of notification of any modifications hereto, then please do not use the Web Site.


We may from time to time add a new service to the Services, substitute a new service for one of the existing Services, or discontinue or suspend one of the existing Services. Information about the new services will be included on the Web Site, and the users of new services will be governed by this Agreement. You agree that the Company will not be liable to you or any third party for Any suspension or discontinuation of any of the Services.


The Web Site may include links to other websites, including links provided as automated search results. Some of these sites may contain materials that are objectionable, unlawful, or inaccurate. We do not endorse these sites or the products and services they provide. You acknowledge and agree that the Company shall not be responsible or liable for the content or accuracy of third party sites.


Certain Services on the Web Site may have additional terms (such as policies, guidelines, and rules) that will further govern your use of that particular Service and supplement this Agreement. If you choose to register for or access any such service, you will be presented with any relevant additional terms and conditions at that time. By using those Services, you agree to comply with such additional guidelines and rules, which shall be deemed to have been incorporated as terms of this Agreement.


You may not use contact information provided by our users or collaborating physicians, or harvest such information for the purpose of sending, or to facilitate the sending, of unsolicited bulk communications such as SPAM. You may not allow others to use your account to violate the terms of this section. We may terminate your membership or access to the Web Site immediately and take other legal action if you or anyone using your Credentials violates these provisions.


You may be given the opportunity to submit feedback regarding your experiences with doctors who are featured on the Web Site, to submit inquiries concerning possible medical needs and to participate in the other interactive and community features of the Site (collectively "Posted Information"). In addition:

  • You are solely responsible for any Posted Information that you submit, publish or display on the Site or transmit to other members and/or other users of the Site.
  • You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights. You may not submit any content or material that infringes, misappropriates or violates the intellectual property, publicity, privacy or other rights of any party.
  • You may not provide any Posted Information that falsely expresses or implies that such content or material is sponsored or endorsed by the Company.
  • You may not provide any Posted Information that is unlawful or that promotes or encourages illegal activity.
  • You understand and agree that the Company may (but is not obligated to) review and delete any Posted Information that, in the sole judgment of the Company, violates these Terms of Use or that might be offensive, illegal, or that might violate the rights of, harm, or threaten the safety of other users or members of the Web Site and/or other website users.
  • You agree that you will only provide Posted Information that you believe to be true and you will not purposely provide false or misleading information.
  • By posting Posted Information on the Site, you agree to and hereby do grant, and you represent and warrant that you have the right to grant, the Company, its assigns, its contractors, and the users of the Site an irrevocable, perpetual, royalty-free, fully sublicensable, fully paid up, worldwide license to use, copy, publicly perform, digitally perform, publicly display, and distribute such Posted Information and to adapt, edit, translate, prepare derivative works of, or incorporate into other works, such Posted Information. This license is non-exclusive, except you agree that the Company shall have the exclusive right to practice this license to the extent of combining your Posted Content with the Posted Information of other Web Site users for purposes of constructing or populating a searchable database of reviews and information related to the health care industry.

You hereby agree that you will not host, display, upload, modify, publish, transmit, update or share any information that —

  • belongs to another person and over which you do not have sufficient legal rights;
  • is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever;
  • harms minors in any way;
  • infringes any patent, trademark, copyright or other proprietary right(s) violates any law for the time being in force;
  • deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  • impersonates another person;
  • contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
  • threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation.

The following is a partial list of the kind of content and communications that are illegal or prohibited on/through the Web Site.  The Company reserves the right to investigate and take appropriate legal action in its sole discretion against anyone who violates this provision, including without limitation, removing the offending communication from the Services and terminating the membership of such violators or blocking your use of the Services and/or the Site. You may not post content that:

  • is false or intentionally misleading;
  • harasses or advocates harassment of another person;
  • involves the transmission of unsolicited mass mailing or "spamming";
  • violates the intellectual property or other rights of any person;
  • is threatening, obscene, defamatory or libelous; or
  • is pornographic or sexually explicit in nature.


Except for Posted Information that you or any member of the Web Site submits, all of the Information available on or through the Services and/or the Site, including without limitation, text, photographs, graphics and video and audio content, is owned by us and our licensors and is protected by copyright, trademark, patent, and trade secret laws, other proprietary rights, and international treaties. You acknowledge that the Services and any underlying technology or software used in connection with the Services contain the Company’s proprietary information. The Company gives you permission to use the aforementioned content for personal, non-commercial purposes only and do not transfer any intellectual property rights to you by virtue of permitting your use of the Services. You may print, download, and store information from the Web Site for your own convenience, but you may not copy, distribute, republish (except as permitted in this paragraph), sell, or exploit any of the content, or exploit the Web Site in whole or in part, for any commercial gain or purpose whatsoever. Except as is expressly and unambiguously provided herein, the Company and its suppliers do not grant you any express or implied rights, and all rights in the Site and the Services not expressly granted by the Company to you are retained by the Company.


The Company’s Services are not a replacement to emergency services offered at hospitals and should not be used or accessed if the patient is in a critical or unstable state. In case of emergency, please contact local emergency services and/or rush to nearest hospital.

In the eventuality of death of any patient at home, the Company may request for medical post mortem report. The Company will not provide a death certificate. 


The information stored by the Company may be entered by you or by Specialist assigned to you or by the Company itself in the course of provision of Services to you. The information collected as part of the Services may be stored on your mobile device as well as on a cloud platform or a server hosted by a third party.

All video-consultations / IM chat consultations / text messages / audios / videos / transcripts / opinions  and any other form of correspondences between you and the Specialist shall be recorded, saved and stored for record and legal archival purposes.

All the information shall be recorded, saved and stored electronically on a server owned and managed by a third party. The Company shall ensure that the third party uses appropriate levels of encryptions to protect data and takes all necessary precautions. The Company shall however not be responsible for any cyber data theft from its Web Site and from such third party.

After conclusion or termination of any Service, the Company reserves the right to permanently delete any user information, including personal information, health information and medical records, without notice unless such Service is renewed.


Although every effort will be made to generate a medical second opinion report in reasonably timely fashion, the Company makes no representation or warranty as to the quality, sufficiency or timeframe in which such second opinion report will be generated.

The Web Site and Services provided by the Company are provided on an "as is" and “as available” basis, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). To the fullest extent permitted by law, the Company disclaims all liability arising out of any use or reliance on the Services received on the Web Site (including medical second opinion),  the content on the Web Site or any opinion or suggestion given or expressed by the Company or its contractors and agents (including HSPs), or unavailability of Services.

Specifically, the Company disclaims any liability arising out of deterioration of a prior medical condition or a new medical event that occurs on account of omission to provide critical and material health information by you to the Specialist.

The Company assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect your equipment on account of access to, use of, or browsing the Web Site or the downloading of any material, data, text, images, video content, or audio content from the Web Site. You must stop using the Services and/or the Web Site immediately if you believe that it may have or has affected your equipment in any manner.

You are encouraged to independently verify any information you receive from the Web Site.





To the fullest extent permitted by law, in no event will the Company or its contractors or agents (including Specialists) or any of their directors, officers, employees, agents or content or service providers (collectively, the “Protected Entities”) be liable for any direct, indirect, special, incidental, punitive, exemplary or consequential damages (including, without limitation, loss of business, revenue, profits, goodwill) arising from, or directly or indirectly related to, the use of, reliance on, or the inability to use or rely on, the Web Site or the Services, materials and functions related thereto whether or not the Company has been warned of the possibility of such damages or could have reasonably foreseen such damages.

In no event shall the total aggregate liability of the Protected Entities towards you for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from the terms and conditions your use of the Web Site exceed, in the aggregate, Rupees One Thousand (INR 1000) or the amount of payment against Services that has been directly received by the Company from you in the past three months, whichever is lower.


You hereby agree to indemnify, defend, and hold the Company, the Company's distributors, agents, contractors (including Specialists), representatives and other authorized users, and each of the foregoing entities' respective resellers, distributors, service providers and suppliers, and all of the foregoing entities' respective officers, directors, owners, employees, agents, representatives, harmless from and against any and all losses, damages, liabilities and costs arising from (i) Your use of the Web Site or Services (ii) Your breach of terms, conditions or provisions of this Agreement and (iii) any negligent or intentional wrongdoing on your part


This Agreement shall be governed by and be interpreted in accordance with the laws of India. The competent courts of Ranchi, Jharkhand shall have jurisdiction to adjudicate and grant urgent interim reliefs to the Parties.

The Parties shall have the right to apply to a court of competent jurisdiction to obtain interim injunctive relief in respect of any dispute, pending resolution of such dispute in accordance with this Agreement.


Severability: If any provision of this Agreement is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from the Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event the Agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.

Notices: All notices and other communications required or permitted hereunder to be given to a Party shall be in writing, in the English language, and shall be sent by e-mail, or mailed by prepaid internationally-recognized courier or otherwise delivered by hand or by messenger, addressed to such Party's address as set forth below or at such other address as the Party shall have furnished to the other Party in writing in accordance with this provision:

If to the Company:

Secondopine Solutions Pvt Limited,

191/A, Harihar Singh Road,

Dr. Bhosale Gali, Near Govind Tower,

Bariyatu, Ranchi, Jharkhand,

India- 834009.

 If to you:

at the email address provided by you to us on registration.

Waiver: No term of the Agreement shall be deemed waived and no breach excused, unless such waiver or consent shall be in writing and signed by the Party claimed to have waived or consented. Any consent by any Party to, or waiver of a breach by the other, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.

Complete Understanding: The Agreement contains the entire understanding of the Parties, and there are no other written or oral understandings or promises between the Parties with respect to the subject matter of the Agreement other than those contained or referenced in the Agreement.

Force Majeure (Act of God): The Company shall not be liable for any downtime or delay or unavailability of the Application caused by circumstances beyond the Company’s reasonable control, including without limitation, acts of God, acts of government, floods, fires, earthquakes, civil unrest, acts of terror, strikes or other labour problems, internet service provider failures or delays, or denial of service attacks.

Advertisement: the Company shall have the right to place advertisements and publicity materials of its choice, including that pertaining to parties other than itself for commercial use through electronic means on the Application.  

Assignment: You may not assign or sub-license, without the prior written consent of THE COMPANY, the rights, duties or obligations under this Agreement, in whole or in part, to any person or entity.

Conflict: In the event there is any conflict between the terms set out in these Terms of Use, the Privacy Policy and any other policies applicable to specific pages of the Application, the following order of prevalence shall apply: (i) any additional Service-specific terms and conditions that may be agreed by You (ii) Privacy Policy (iii) the Terms of Use and (iv) any other policies applicable to specific pages of the Application.

Survival: Even after termination, the provisions of the Agreement with respect to limitation of liability, indemnity, intellectual property, dispute resolution will continue and survive termination.


Privacy Policy

Effective Date: August 28, 2019

Last Revision: January 4, 2020

Remote Healthcare Technologies Private Limited (“SECOND MEDIC”) is committed to respecting the privacy of every person who shares information with SECOND MEDIC. Your privacy is important to us and we strive to take reasonable care and protection of the information we receive from you.

This Privacy Policy (“Privacy Policy”) applies to the collection, storage, processing, disclosure and transfer of your Personal Information (defined below) when You use the website www.secondmedic.com (“Website”) or avail any services (“Services”) offered by SECOND MEDIC.

The terms ‘You’ or ‘Your’ refer to you as the user (registered or unregistered) of the Website and the terms ‘We’, ‘Us” and ‘Our’ refer to SECOND MEDIC.

    1. By clicking on the “I accept’ button at the end of the page containing the Privacy Policy, Terms of Use or by providing us your Personal Information or by making use of the facilities or Services provided by the Website, You hereby consent to the collection, storage, processing, disclosure and transfer of your Personal Information in accordance with the provisions of this Privacy Policy.
    2. You acknowledge that You are providing your Personal Information out of your free will.
    3. If you are providing Personal Information on behalf of a third party, then you hereby undertake and confirm that you have the legal authority to do so and to agree to this policy on behalf of such third party. If you are providing Personal Information on behalf of a minor, you hereby confirm that you are the parent or legal guardian of such minor.
    4. You hereby consent that the collection, storage, processing, disclosure and transfer of any Personal Information shall not cause any wrongful loss to You if it is done in accordance with the provisions of this Privacy Policy.  
    5. You have the option not to provide us the Personal Information sought to be collected. You will also have an option to withdraw Your consent at any point, provided such withdrawal of the consent is intimated to us in writing. (If you wish to withdraw your consent, please click here). If you do not provide us Your Personal Information or if You withdraw the consent to provide us Personal Information at any point in time, We shall have the option not to fulfill the purposes for which the said Personal Information was sought and We may restrict you from using the Website or Services. 
    1. We may update this Privacy Policy from time to time. There is a tab at the end of the Privacy Policy which indicates when the Privacy Policy was last updated.
    2. When we update Our Privacy Policy, we will notify you of the updation over email. If You do not agree to the amendments, please do not use the Website or Services any further.
    1. The kinds of information that We collect about you include but are not limited to the following:
  1. Patient/Caregiver/Doctor/Health Care Professional Name,
  2. Birth date/age,
  3. Gender,
  4. Address (including country and pin/postal code),
  5. Phone number/mobile number,
  6. Email address,
  7. Physical, physiological and mental health condition, provided by You and/or your Health Care Professional,
  8. personal medical records and history,
  9. Valid financial information at time of purchase of product/Services and/or online payment,
  10. Login ID and password,
  11. User details as provided at the time of registration or thereafter,
  12. Records of interaction with SECOND MEDIC representatives,
  13. Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used,
  14. Master and transaction data and other data stored in Your user account,
  15. Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in Our log files,
  16. Any other information that is willingly shared by You

(collectively referred to as "Personal Information").

    1. The methods by which we collect your Personal Information include but are not limited to the following:
  1. When You register on Our Website,
  2. When You provide Your Personal Information to Us,
  3. During the course of Services provided to You by Us,
  4. When You use the features on Our Website,
  5. By the use of cookies (discussed below).
    1. Your Personal Information may be used for various purposes including but not limited to the following:
      1. To operate and improve the Website;
      2. To provide effective Services; 
      3. To perform studies, research and analysis for improving Our information, analysis, services and technologies; and ensuring that the content and advertising displayed are customized to Your interests and preferences;
      4. To contact You via phone, sms, whatsapp, email, etc. for appointments, technical issues, payment reminders and other security announcements;
      5. To send promotional mailings from Us or any of Our channel partners via sms, whatsapp, email or snail mail;
      6. To advertise products and Services of SECOND MEDIC and third parties;
      7. To transfer information about You if we are acquired by or merged with another company;
      8. To share with our business partners for provision of specific services you have ordered so as to enable them to provide effective services to You;
      9. To administer or otherwise carry out Our obligations in relation to any agreement You have with us;
      10. To build your profile on the Website;
      11. To respond to subpoenas, court orders, or legal process, or to establish or exercise Our legal rights or defend against legal claims; and
      12. To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms of Use, breach of Our agreement with you or as otherwise required by law,
      13. To aggregate Personal Information for research, statistical analysis and business intelligence purposes, and to sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates,

 (referred to as “Purpose(s)”)

    1. You authorize us to exchange, transfer, share, part with all or any of Your Personal Information, across borders and from your country to any other countries across the world with our affiliates / agents / third party service providers / partners / banks and financial institutions for the Purposes specified under this Policy or as may be required by applicable law.
    2. You acknowledge that some countries where we may transfer your Personal Information may not have data protection laws which are as stringent as the laws of your own country. You acknowledge that it is adequate that when SECOND MEDIC transfers Your Personal Information to any other entity within or outside Your country of residence, SECOND MEDIC will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy.
    1. We may store temporary or permanent ‘cookies’ on your computer. You can erase or choose to block these cookies from your computer. You can configure your computer's browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If you have turned cookies off, you may be prevented from using certain features of the Website.
    1. The security of your Personal Information is important to us. We have adopted reasonable security practices and procedures including role-based access, password protection, encryption etc. to ensure that the Personal Information collected is secure. You agree that such measures are secured and adequate. We restrict access to your Personal Information to Our and Our affiliates’ employees, agents, third party service providers, partners, and agencies who need to know such Personal Information in relation to the Purposes as specified above in this Policy and provided that such entities agree to abide by this Privacy Policy.
    2. While We will endeavor to take all reasonable and appropriate steps to keep secure any information which We hold about You and prevent unauthorized access, You acknowledge that the internet is not 100% secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused by Us in relation to your Personal Information.
    1. During Your interactions with Us, it may happen that We provide/include links and hyperlinks of third party websites. It may also happen that you include links and hyperlinks of third party websites. The listing of such third party external sites (by You or by Us) does not imply endorsement of such site by SECOND MEDIC. Such third party sites are governed by their own terms and conditions and when you access such third party sites, you will be governed by the terms of such third party sites. We do not make any representations regarding the availability and performance of any of the external sites. We are not responsible for the content, terms of use, privacy policies and practices of such third party websites.
    1. If You need to update or correct your Personal Information or have any grievance with respect to the processing or use of your Personal Information, for any reason, you may send updates and corrections to us at [email protected] and we will take all reasonable efforts to incorporate the changes within a reasonable period of time.
    1. You are not allowed to use the services of the Website if any of the terms of this Privacy Policy are not in accordance with the applicable laws of your country.


    1. SECOND MEDIC shall store Your Personal Information at least for a period of three years from the last date of use of the Services or Website or for such period as may be required by law.
    1. We have appointed a Grievance Officer to address any concerns or grievances that You may have regarding the processing of Your Personal Information. If you have any such grievances, please write to our Grievance Officer at [email protected] and our officer will attempt to resolve Your issues in a timely manner.


Notice of Privacy Practices

Effective Date:  Wednesday, August 28, 2019

This notice describes how medical information about you may be used and disclosed and how you can get access to this information.

Please review the information in this notice carefully.

This Notice provides you with information to protect the privacy of your confidential health care information, hereafter referred to as protected health information (PHI). The Notice also describes the privacy rights you have and how you can exercise those rights. This Notice serves as a joint Notice from Second Medicand its members including the medical staff through an organized health care arrangement.

The Health Insurance Portability and Accounting Act (“HIPAA”) Privacy Rule controls the use and disclosure of what is known as Protected Health Information (“PHI”). Implementation of and compliance with this rule is not optional for our practice. We are required to give you the attached information. Please read and familiarize yourself with the attached material. Feel free to print out a copy for your records. Please indicate your receipt of this Notice below. It will be a

permanent part of your medical record. If you are a parent or legal guardian of a patient, we will need a consent form signed by you for the patient.

Uses and Disclosures of Your Health Care Information

Your PHI may be used or disclosed for the following purposes based on your signing our Conditions of Admission Form which includes your acknowledgement of the Notice of Privacy Practices:

Treatment Purposes: Your PHI may be used by and disclosed to other health care professionals for the purpose of providing you with health care services. This may also include the need for us to obtain PHI from your previous health care providers. For example, information obtained by a nurse, physician, or other members of your healthcare team will be recorded in your medical record and used to determine the course of treatment that should work best for you.

Health Care Operations: Your PHI may be used or disclosed for health care operations. Our staff members and independent contractors may have to access PHI for certain business operations and for quality improvement purposes. These uses and disclosures are necessary to operate Second Medicto help ensure that all of our patients receive quality care.

For example, we may use PHI about your healthcare condition to review our treatment and services and to evaluate the performance of our staff in caring for you.

Business Associates: There are some services in our organization that are provided through contract with business associates. Your health care information may be used by or disclosed to our business associate(s) to provide and bill for services. These business associates will sign an agreement that requires them to have procedures in place to protect the privacy of your PHI.

Your PHI may be used or disclosed for the following purposes based on your opportunity to agree or object:

Patient Directory: Your PHI will be used to maintain a listing of the name, location, general condition and religious affiliation of patients in our facilities. The information may be disclosed to members of the clergy and to others who specifically request the information by identifying the patient by name. You may inform our Admissions staff or a caregiver if you choose to object to this use or disclosure.

Notification of and Communication with Family: Your PHI may be used or disclosed to notify or assist in notifying a family member, personal representative or another person responsible for your care at your location and general condition. Health professionals, using their judgment,may disclose to a family member or any other person you identify, health information relevant to that person's involvement in your care or payment related to your care.

Fund-Raising: We may contact you as part of a fund-raising effort for the hospital or an organization related to the hospital. We would only utilize contact information such as your name, address and telephone number and potentially the date(s) you received services from our organization. If you do not want to be contacted for fund-raising efforts, you must notify our contact, in writing, to object to this use or disclosure.

Your PHI may be used or disclosed for the following purposes without your consent, authorization or opportunity to agree or object:

As Required by Law: Your PHI will be used or disclosed when we are legally required to do so.

If this occurs, we will limit the PHI used or disclosed to the minimum necessary to comply with

the law.

Inmates: If you are an inmate, your PHI may be used or disclosed to the correctional institution or agents thereof when necessary for your health or the health and safety of others.

Emergencies: Your PHI may be used or disclosed in an emergency treatment situation. Your acknowledgement will be obtained as soon as practicable following the emergency.

To Avert a Serious Threat to Health or Safety: We may use and disclose PHI about you when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person.

Organ Procurement Organizations: Consistent with applicable law, we may disclose PHI to organ procurement organizations for the purpose of organ and tissue donation and transplant.

Military: If you are or have been a member of the armed forces, we may release PHI about you as required by military command authorities.

Research: We may disclose PHI about you for research purposes when the research has been approved by an institutional review board and privacy protocols have been established.

Public Health Authorities: As required by law, we may disclose your PHI to public health or legal authorities charged with preventing or controlling disease, injury or disability. For example,reporting births and deaths; reporting suspected abuse or neglect; and, reporting communicable disease information as required by public health authorities.

Health Oversight Activities: We may disclose PHI to a health oversight agency for activities authorized by law, including, for example, audits, investigations, inspections, medical device reporting and licensure.

Lawsuits and Disputes: If you are involved in a lawsuit or dispute, we may disclose medical information about you in response to a court or administrative order. We may also disclose medical information about you in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested.

Law Enforcement Officials: We may release PHI for law enforcement purposes as required by law or: in response to a court order, subpoena, warrant, summons, or similar process; to identify or locate a suspect, fugitive, material witness, or missing person; about the victim of a crime if,under certain limited circumstances, we are unable to obtain the person's agreement; about a death we believe may be the result of criminal conduct; about criminal conduct at or during

services being provided by US Expert Medical Opinion; and, in emergency circumstances to report a crime, the location of the crime or victim(s), or the identity, description or location of the person who committed the crime.Coroners, Medical Examiners and Funeral Directors: We may disclose PHI to coroners,medical examiners or funeral directors consistent with applicable law to allow these individuals to carry out their duties.

National Security and Intelligence Activities: We may release PHI about you to authorized federal officials for intelligence, counterintelligence, and other national security activities authorized by law.

Your PHI may be used or disclosed for other purposes not identified above based on your signing a specific authorization form.

You can revoke this authorization at any time provided you submit the revocation in writing to the Second Mediccontact Officer. However, Second Medicis unable to "take back" any uses or disclosures that were made pursuant to the authorization prior to its revocation.

Your Health Information Rights

Right to Request a Restriction of Uses and Disclosures: You have the right to request a restriction on our use and disclosure of your PHI. To request restrictions, you must make your request, in writing, to our Privacy Officer. In your request, you must tell us (1) what information you want to restrict; (2) whether you want to restrict our use, disclosure or both; and (3) to whom you want the restrictions to apply, for example, disclosures to your spouse. A Request form is available for you to complete to make this request or you can write our Privacy Officer directly.

A member of our staff can provide the request form for you. By law, we are not required to grant your request. We will notify you, in writing, whether we will grant or deny your request.

The restriction(s), if granted, would not apply if you need emergency treatment and the information is needed to provide that treatment. If your request is granted, we may choose, at a later date, to deny continuing the restriction and if so, we will notify you in writing of that decision.

Right to Request Confidential Communications: You have the right to request that we communicate with you about your PHI in a certain way or at a certain location to protect the confidentiality of the information. For example, you can ask that we only contact you at work or by mail. To request confidential communications, you must make your request in writing to our

Privacy Officer. We cannot ask you the reason for such a request. We will accommodate all reasonable requests. Your request must specify how or where you wish to be contacted. A Request form is available for you to complete to make this request or you can write our Privacy Officer directly. A member of our staff can provide the request form for you.

Right to Inspect and Copy: You have the right to request to inspect and obtain a copy of your PHI. There are a few exceptions to this right such as psychotherapy notes. To request to inspect and obtain a copy of your PHI, you must submit your request, in writing, to our Privacy Officer. We must approve or deny your request within 30 days of receipt of the request and in the case of denial, provide you an explanation of the reason for the denial. For copies of your

PHI, we may charge a reasonable fee for copying, postage (if mailed) and other costs associated with your request. Second Medic has sixty (60) days to respond to your request if the records are maintained off-site.

Right to Amend: You have the right to request that we amend your PHI that we created if you feel that the information is incorrect or incomplete. To request an amendment, you must submit the request, in writing, to our Privacy Officer. You must also provide reasoning to support your request. If you make such a written request, we will act on your request and respond to you, in writing, within 60 days of receipt of the request. Your request for an amendment may be denied

if the request is not in writing or does not include a reason to support the request. In addition,we may deny your request if you ask us to amend information that (1) was not created by us,

unless the person or entity that created the information is no longer available to make the amendment; (2) is not part of the information kept by or for us; (3) is not part of the information which you would be permitted to inspect or copy; or (4) is accurate and complete.

Right to Receive an Accounting of Disclosures: You have the right to request that we provide you with an accounting of certain disclosures of your PHI. To request an accounting, you must submit your request, in writing, to our Privacy Officer. Standard disclosures such as disclosures to you or disclosures for treatment, payment and health care operations would not be included in the accounting. Your request must state a time period for the accounting. The accounting may not be for a period greater than six years and may not include dates prior to April 14, 2018.

Your request should indicate in what form you want the accounting (for example, on paper,electronically). The first accounting in a 12-month period is free. We may charge a reasonable fee for additional accountings in the same 12-month period.

Right to Receive a Paper Copy of this Notice: You have a right to receive a paper copy of our Notice of Privacy Practices. You may obtain a copy of this notice at our website,

www.usexpertmedicalopinion.com or, to obtain a paper copy, please send request to

[email protected]

Right to File a Complaint: You have the right to file a complaint if you believe we are not in compliance with our Notice of Privacy Practices and the Healthcare Information Portability and Accountability Act (HIPAA) or if you believe your privacy rights have been violated. Your complaint can be submitted, in writing, to our Privacy Officer. Your complaint can be anonymous. We value your opinion and we will not retaliate against you in any manner for filing a complaint. You also have a right to file a complaint with the Secretary of the Department of Health and Human Services.

Disclosure Statements

A. We intend to use and disclose PHI in the additional following ways:

1 To contact you or leave messages for you regarding appointments;

2 To provide alternative treatment information;

3 To contact you or leave messages for you regarding test results.

B. The Law requires that we have privacy protections for Protected Health Information and to give you Notice of our legal responsibilities to individuals.

C. We have to follow the terms and conditions contained in this Notice of Privacy Practices.

D. We retain the right to make retroactive and non-retroactive changes to the Notice of Privacy Practices. This means that if we make retroactive revisions to the Notice of Privacy Practices and thus change our Privacy Policies and Procedures we may apply those changes to PHI we received, obtained and created prior to those changes if we choose and state so in the Notice.

If we make non-retroactive revisions to the Notice of Privacy Practices and thus change our Privacy Policies and Procedures we will apply those changes to PHI we receive, obtain and create in the future.

E. Any individual who would like a copy of any revised Notice of Privacy Practices shall submit such request, in writing, to our Privacy Officer.

For More Information

If you have any questions or would like further information about this Notice & Privacy Policy, please contact us at [email protected] or call us 832-330-5432.


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