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Frequently Asked Questions

You can search for your medicine, add it to the cart, upload a prescription if required, and place the order. Once confirmed, your medicines will be delivered to your doorstep.

Not all medicines need a prescription. Over-the-counter medicines can be ordered directly, but prescription drugs require you to upload a valid doctor’s prescription at checkout.

Delivery time depends on your location and stock availability. In most cities, we deliver the same day or within 24–48 hours of placing the order.

Yes. We source medicines only from licensed distributors and certified pharmacies. Every order is checked to ensure authenticity and safe handling before delivery.

If a medicine is unavailable, our pharmacist may suggest an alternative brand with the same composition. You’ll always be asked for confirmation before we ship a substitute.

Orders can usually be cancelled before dispatch. Returns are accepted only for damaged, wrong, or expired medicines, following safety and legal guidelines.

We accept online payments via debit/credit cards, UPI, net banking, and wallets. Cash on delivery may be available in selected locations.

Yes. You can consult with our pharmacists online for guidance on dosage, side effects, and general medicine-related questions.

Yes. Your personal and medical information is handled securely and never shared without your consent, in line with privacy regulations.

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